Return and Refund Policy

At LifeSync, we value your satisfaction. Our 30-day return policy ensures that you have 30 days after receiving your item to request a return.

To Qualify for a Return:

• Items must be in the same condition as when you received them: unworn, unused, with tags, and in the original packaging.
• A LifeSync official receipt (PDF or printed) is required.
• Exceptions: Please note that we do not accept returns or refunds for accessories, including replacement straps, bands, charging cords, and similar items.

Initiate a Return

• Visit our order support page: LifeSync Support.
• Email us at: info@lifesync.cc.
• For orders shipped to the Nigeria, a return label will be sent to you after the request is approved.
• For orders shipped outside the Nigeria, you are responsible for return shipping.
• Returns sent back without prior authorization will not be accepted.

Damages and Issues

If your order arrives defective, damaged, or incorrect, please contact LifeSync immediately so we can resolve the issue promptly. Inspect your items upon delivery and reach out right away to ensure a swift resolution.

Get Refunds

Once your return is received and inspected, LifeSync will notify you of the refund decision. If approved, the refund will be issued to your original payment method within 7 business days.

Please note, it may take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at info@lifesync.cc.

Retail Purchases

The policies outlined on this page apply exclusively to orders placed through the official LifeSync store. If you purchased your item from a LifeSync retailer (or any third-party merchant), please return it to the original point of purchase.

Note that return policies may differ, and restocking fees could apply. For specific details, please contact the retailer directly.